FAQ

FAQ

FAQ2026-06-10T18:33:01+00:00

Frequently Asked Questions

From session details to payment options, here’s what you need to know before getting started.

Ready to Book?
New Clients
Returning Clients

Who We Support

  • Individuals seeking trauma trained care beyond trauma-informed support.
  • Families grieving or experiencing disconnection.
  • First responders and their loved ones.
  • Organizations supporting mental wellness for members.
  • Frontline personnel bearing the weight of their work.
  • Individuals in high-risk professions experiencing cumulative stress, OSI ( operational stress injury ) and mental and moral injuries.
Ready to Book?
New Clients
Returning Clients

Who We Support

  • Individuals seeking trauma-informed care
  • Families navigating grief or disconnection
  • First responders and their loved ones
  • Organizations supporting mental wellness
  • People who feel “too much,” “too broken,” or “too tired”, you belong here
Do you work with families of first responders?2026-06-11T20:05:57+00:00

Yes, we do. We focus on individuals in high-stress roles and those living with first responders. We work with partners and families affected by their loved one’s work. We also have a sister agency that provides proactive workshops, peer support groups, and resources for first responders and their families. We understand the challenges faced by these families because we’re based on three generations of policing. We’ve witnessed and experienced mental and moral injuries, both OSI ( operational & occupational)and the isolation of living with someone we care about while relearning to love ourselves inside & outside of the uniform.

What is Clinical Mental Health Consultation?2026-06-10T18:36:54+00:00

Before your initial visit, you’ll complete our comprehensive assessment package. This provides us with a holistic view of your struggles and helps us tailor a specific plan to support you. At the end of the consultation, we’ll present you with a therapeutic proposal. This session serves as both your initial assessment and your first session. Please note, this is a non-diagnostic assessment. Any symptoms discussed during the consultation can be shared with your doctor for diagnosis.

What kind of therapeutic approach do you provide?2026-06-10T18:38:13+00:00

Pending on our clients needs we provide:

  • Trauma Focused Cognitive Behavioural Therapy
  • Trauma Trained Therapy
  • Humanistic Approach
  • Integrative Approach
  • Interpersonal Approach
  • Psychodynamic Therapy
  • Supportive Approach
  • Client-centred psychotherapy
  • Collaborative Approach
  • Exposure and response prevention
  • Collaborative Circle Of Care Planning
  • Psychedelic Pre-Treatment
  • First Responders Structural Debrief Check In
  • Peer Support
  • EMDR and Advanced EMDR Flash Technique (recommended or anyone with Dissociative Disorder or CPTSD)
  • Peer Support Groups for First Responders and Family Members
How specific do you support First responders?2026-06-10T18:37:58+00:00

Our online portal allows for self-service booking, enabling you to schedule a session, a debrief check-in,  that fit your shift rotations and on- and off-duty schedules.  Sessions are available virtually , in person across Ontario and virtually across Alberta. Debriefing check-ins are conducted via phone, virtual meetings, or secure messaging within our online portal. We’ve also partnered with “FitForShift,” a mobile app developed by a former police officer.  This app provides secure and safe spaces for all first responders want to focus on their nutritional intake, sleep, fitness, mental health, and community building, both on and off duty.

What does client centred therapy really mean?2026-06-10T18:38:51+00:00

Client-centred therapy empowers you to lead sessions and have the right to guide the process. At EEPS, we don’t come with a predetermined agenda. Instead, we listen to your story, reflect back what we hear, guide and support you make sense of it at your own pace. Our goal is for you to feel genuinely heard, seen, and valued, fostering self-awareness rather than being labelled. This trauma-trained approach is particularly beneficial if past and present experiences have left you feeling unheard or feeling confined in the role of what high-risk profession entails . We truly “Get It”.

Do you provide psychological assessments of any kind?2025-11-10T16:33:40+00:00

As we are scholarly trained in assessments we cannot execute a diagnostic assessment without a fully completed doctorate degree or being in collaboration with a registered psychologist or a nurse practitioner. We have hopes to be able to provide assessments in 2026.

Do you deal with WSIB?2025-08-08T18:38:14+00:00

Yes we do provide services for clients under WSIB, however it is to be noted that we do not provide a diagnostic assessment to WSIB, but rather a summary of how treatment is going with a written consent by our clients.

What is trauma recovery check in?2025-11-10T16:34:30+00:00

We have noticed that our regular clients may not require a full hour, therefore we offer 30 minute check-ins when needed. Fees are half of our full fee.

Are You Under Any Specific Insurances?2026-05-27T17:25:53+00:00

We are now a provider under Telus Health -WSIB. Therapists affiliated with the Ontario College of Social Service Workers and Social Workers (OCSWSSW) do not require co-signatures from Psychologists or Psychiatrists. However, we also understand that some insurance plans do not accept receipts from certain regulatory bodies. Please check your benefit or insurance package before booking your consultation.

Do You Have a Cancellation Policy?2025-08-08T18:37:01+00:00

We have a 48 hour cancellation policy. When cancelling a session under 48 hours of scheduled time/day with no explanation, a full session cost will be charged.

How Do I Qualify for Reduced Cost Therapy?2025-08-08T18:36:33+00:00

Anyone who is non-insured and/or low income background may qualify for reduced cost therapy. There are limited spots for 50 min counselling sessions.

What are the Fees for Therapy?2026-01-05T13:45:19+00:00

Individual Therapy is $190.00

Clinical Mental Health (General or EMDR Phase 1) Consultation is $190.00

Virtual check-in is $90.00

Starting January 2026 fees increase for the following:

  • Individual therapy – $200.00
  • Family therapy – $250.00
  • EMDR Therapy – $250.00
  • Clinical mental health consultations (General and EMDR) – $190.00
  • Virtual Check In: $100.00
What is the Preferred Method of Payment?2025-08-08T18:35:20+00:00

Cash, Cheque, or E-Transfers.

How Long are Sessions?2025-08-08T18:33:32+00:00

Sessions are typically 50 to 60 minutes in length.

Go to Top